User Privacy Policy

This Privacy Policy explains how MrRun collects, uses and protects personal information when you register an account, play games or use our website and apps. We take privacy seriously and set out below what data we collect, how we use it, who we share it with and the choices available to you.

Types of data we collect

We collect data you provide directly and information generated by your use of our services. This includes personal details, technical information and transaction records needed to operate your account and meet our legal obligations.

Personal data

Personal data includes name, date of birth, contact details (email and phone), address and identity documents provided for verification. We also hold account credentials, communication preferences and any correspondence you send to our support team.

Technical data

Technical data covers device and browser details, IP address, operating system, device identifiers, location data (where permitted) and information about how you interact with our site and apps. This helps us maintain service quality, detect fraud and improve the platform.

Transactional data

Transactional data records your deposits, withdrawals, bets, wins and losses, payment method details and any loyalty or reward activity. We keep payment transaction references and the minimum payment details required to process refunds and comply with financial controls.

Use of information

We use your data to create and manage your account, verify identity, process payments, prevent fraud, monitor compliance with our terms, provide customer support and improve our services. We may also use aggregated or anonymised data for analytics and service development.

Data protection practices

We store data securely and retain information only as long as necessary for business, legal or regulatory purposes. Access to personal data is restricted to authorised staff and processors on a need-to-know basis. We use industry-standard encryption for sensitive information in transit and at rest and maintain technical and organisational measures to protect personal data.

Account protection

You should keep your login details secure. We monitor accounts for suspicious activity and may suspend access pending verification to protect your funds and personal information.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember preferences, enable secure logins and deliver personalised content. Third-party analytics and advertising partners may place cookies through our platform in line with your consent. You can manage cookie preferences in your browser or account settings.

User rights

You have rights to access, correct and request deletion of your personal data, as well as to object to certain processing or request restriction. Where required by law, you may request a copy of the personal data we hold about you in a portable format.

Access, correction and deletion of data

To exercise your rights or update your details contact [email protected]. We will respond to requests promptly and may need to verify your identity before making changes. In some cases we may be required to retain certain records for regulatory or legal reasons.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud prevention partners, service providers and other processors who act on our behalf. We may also disclose information to comply with legal obligations or to protect our rights. All partners are required to safeguard your data.

Privacy policy updates

We may update this policy from time to time. Significant changes will be notified through the site or by email where appropriate. Continued use of our services after changes indicates acceptance of the updated terms.