General Terms and Conditions

This page sets out the terms and conditions that govern your use of MrRun. It explains the relationship between us and our users, the basic rules for account use, and how we operate key services such as deposits, withdrawals and promotions. By registering an account and using the platform you accept these terms and any additional rules published on the site.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the security of your login credentials. Only one personal account is permitted unless otherwise agreed in writing. You must notify us immediately if you suspect unauthorised access or misuse of your account. We may suspend or close accounts where we reasonably suspect fraudulent activity, multiple accounts, chargebacks or breach of these terms.

Eligibility requirements

Access to MrRun is available only to users who meet the applicable age and jurisdictional requirements. You confirm that you are of legal gambling age in your country of residence and that online gambling is permitted where you are located. We reserve the right to restrict registration from certain jurisdictions and to refuse or close accounts that fail to meet eligibility checks.

Acceptable platform use

Users must use the site lawfully and fairly. Prohibited activity includes abuse of promotions, collusion, money laundering, use of automated bots and any attempt to manipulate game outcomes or the platform. You must not transmit harmful code or attempt to interfere with site operation. Repeated or serious breaches may lead to account restrictions, loss of funds and notification to relevant authorities where required.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that accompany each offer. General principles include limits on one offer per person, household, IP or device, contribution rates of different games to wagering requirements and maximum bet limits when playing with bonus funds. We may require verification and reserve the right to void bonuses and withhold winnings in cases of suspected abuse. Detailed promotional terms will be available in the promotions section and form part of these terms.

Deposits and withdrawals

Deposits

Accepted payment methods, minimum and maximum deposit amounts are shown in the cashier. Deposits are usually available instantly but may be subject to payment provider terms. We do not typically charge deposit fees, although third-party fees may apply.

Withdrawals and verification

Withdrawals are processed in accordance with our verification procedures. You may be asked to provide proof of identity, address and source of funds before a withdrawal is approved. We apply account and transaction limits; large wins may be paid in instalments. Withdrawal times and any applicable limits are set out in the cashier and may vary by method.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will acknowledge and investigate complaints promptly and aim to resolve them in a timely manner. If we cannot reach agreement, we will provide details of any independent dispute resolution options that are available under applicable law or regulation.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after changes are published constitutes acceptance of the updated terms. If you do not accept revised terms you should stop using the platform and close your account.